Customer relationship management (CRM) is a tool for managing all your company's interactions and relationships with clients and prospective customers. The idea is to improve strategic partnerships to expand your business.

Salesforce is the most widely used CRM (Customer relationship management) platform globally. We help your marketing, sales, commerce, support, and IT teams collaborate from anywhere, so you can keep your customers happy everywhere.

What is cloud computing?

With cloud computing, you can effortlessly access essential services such as programs, data, and development tools over the internet from any location, eliminating the need to store them locally on your computer. It means you can access your applications almost anywhere, whether on your phone on a packed commuter train in Chicago or your laptop at a hotel in Hong Kong, providing you with an uninterrupted and cohesive work experience.

What are the key features of Salesforce?

Salesforce offers a variety of features, including lead and opportunity management, contact and account management, sales forecasting, workflow automation, email integration, marketing automation, customer service and support, analytics and reporting, mobile access, and app development capabilities.

Is the Salesforce CRM free?

No. We give our clients various pricing options because we must invest in our people and innovation to serve you with the finest products and services. You get what you pay for; that's true with firms paying their employees for research and development and for customers buying a product or service.

How to maximize your Salesforce success?

Investing in Salesforce goes beyond just acquiring technology; it also unlocks access to Salesforce Customer Success, a comprehensive ecosystem of guidance and resources from around the world that is unmatched in the industry. Our mission is to maximize our customer's investment through our success-driven approach.

Success Stories

Real Solutions, Proven Strategies, Tangible Outcomes.

Case Studies

Migration of Data for Merging of Entities

Scenario

Our Client’s Company merged with another Company. Merger requirements were:

Migrate all the data from Salesforce/External systems to Salesforce without downtime in operations.
Critical end user information and files had to migrate so that data integrity and accuracy is maintained.

AWT handled this requirement with 100% Client satisfaction.

Solution Offered

Existing data structure was assessed for data cleansing and transformation requirements.
Determined the data migration method based on volume, complexity and available tools.
Extracted the data from the source system (API), validated and converted to the suitable format.
Imported the data using API into the target organization and checked data integrity, accuracy and completeness by comprehensive testing
Conducted User Acceptance Testing to verify that the migrated data met the business objective.

Business Benefits

Operation cost of dual license is reduced to single license. Operation cost reduced by 70%.
Operation is centralized which eliminates the duplication in process
Migration was done without downtime for the Client
Integrity, accuracy and completeness was achieved 100%

Technology Components

Informatica

Java

MS - SQL Server

Success Stories

Case Studies

Migration of Data for Merging of Entities

Scenario

Solution Offered

Business Benefits

Technology Components

Our Case Study

Achieving Operational Excellence of Global Retail Business

Business Solution for Effective Payment Processing

Better Strategic Planning through Financial Data Integration

Data Handling & Integration for Enhancing Customer Satisfaction

Achieving Service Excellence through tracking service handling

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