Customer relationship management (CRM) is a tool for managing all your company's interactions and relationships with clients and prospective customers. The idea is to improve strategic partnerships to expand your business.

Salesforce is the most widely used CRM (Customer relationship management) platform globally. We help your marketing, sales, commerce, support, and IT teams collaborate from anywhere, so you can keep your customers happy everywhere.

What is cloud computing?

With cloud computing, you can effortlessly access essential services such as programs, data, and development tools over the internet from any location, eliminating the need to store them locally on your computer. It means you can access your applications almost anywhere, whether on your phone on a packed commuter train in Chicago or your laptop at a hotel in Hong Kong, providing you with an uninterrupted and cohesive work experience.

What are the key features of Salesforce?

Salesforce offers a variety of features, including lead and opportunity management, contact and account management, sales forecasting, workflow automation, email integration, marketing automation, customer service and support, analytics and reporting, mobile access, and app development capabilities.

Is the Salesforce CRM free?

No. We give our clients various pricing options because we must invest in our people and innovation to serve you with the finest products and services. You get what you pay for; that's true with firms paying their employees for research and development and for customers buying a product or service.

How to maximize your Salesforce success?

Investing in Salesforce goes beyond just acquiring technology; it also unlocks access to Salesforce Customer Success, a comprehensive ecosystem of guidance and resources from around the world that is unmatched in the industry. Our mission is to maximize our customer's investment through our success-driven approach.

Success Stories

Real Solutions, Proven Strategies, Tangible Outcomes.

Case Studies

Data Handling & Integration for Enhancing Customer Satisfaction

Scenario

Our Client struggled with related issues on scalability, performance, and real-time analytics:

Growing data led to slow query response and limited scalability.
Real-time analytics capabilities were lacking, making it difficult to provide immediate insights on Customer information.

AWT was selected to address these issues.

Solution Offered

Integration of customer ERP (Snowflake) and Salesforce was done to enable bidirectional dataflow.
Implemented real time data sync between Salesforce & Snowflake to maintain a robust Business Continuity Plan.
Defined data mappings and transformations to ensure data consistency, compatibility and real time analysis.
Ensured data security and compliance while integrating sensitive customer information from Salesforce with external data sources.
Customized report and dashboards were enabled to generate the required reports on time.

Business Benefits

Reduced data processing time by 70%.
Reduced overall license cost, with data storage cost reduced by 30%.
Customer data is consolidated and available to view in the single dashboard.
Provided real-time data customer information.
Reduced the Business Continuity Risk.

Technology Components

Snowflake

Looker Report

Real time data streaming

Data Mapping & Transformation

Success Stories

Case Studies

Data Handling & Integration for Enhancing Customer Satisfaction

Scenario

Solution Offered

Business Benefits

Technology Components

Our Case Study

Achieving Operational Excellence of Global Retail Business

Business Solution for Effective Payment Processing

Better Strategic Planning through Financial Data Integration

Data Handling & Integration for Enhancing Customer Satisfaction

Achieving Service Excellence through tracking service handling

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