Success Stories

Achieving Service Excellence through tracking service handling

Scenario

Our Client had a major customer satisfaction issue with excessive service handling time. AWT was selected to design and build the software to track all the service activities, capture the time needed for each type of service, and take the actions to reduce the service time for the repetitive failures.

Solution Offered

• The application tracks the time taken for each stages of service process.

• Multi-language support is enabled.

• User interface is fully customizable.

• Application can be used for tracking of any business process like sales, service, marketing, etc.

• Built Dashboards and reports to monitor the business process for taking business decisions.

• Supports multiple devices.

Business Benefits

• Client reduced the service handling time drastically, with productivity improved by 50%

• Client prioritized the permanent actions based on frequency and impact of failure.

• Improved the performance of service engineers by monitoring their activities

• Field Engineers/Technician can use the application in FSL or mobile app.