Customer relationship management (CRM) is a tool for managing all your company's interactions and relationships with clients and prospective customers. The idea is to improve strategic partnerships to expand your business.

Salesforce is the most widely used CRM (Customer relationship management) platform globally. We help your marketing, sales, commerce, support, and IT teams collaborate from anywhere, so you can keep your customers happy everywhere.

What is cloud computing?

With cloud computing, you can effortlessly access essential services such as programs, data, and development tools over the internet from any location, eliminating the need to store them locally on your computer. It means you can access your applications almost anywhere, whether on your phone on a packed commuter train in Chicago or your laptop at a hotel in Hong Kong, providing you with an uninterrupted and cohesive work experience.

What are the key features of Salesforce?

Salesforce offers a variety of features, including lead and opportunity management, contact and account management, sales forecasting, workflow automation, email integration, marketing automation, customer service and support, analytics and reporting, mobile access, and app development capabilities.

Is the Salesforce CRM free?

No. We give our clients various pricing options because we must invest in our people and innovation to serve you with the finest products and services. You get what you pay for; that's true with firms paying their employees for research and development and for customers buying a product or service.

How to maximize your Salesforce success?

Investing in Salesforce goes beyond just acquiring technology; it also unlocks access to Salesforce Customer Success, a comprehensive ecosystem of guidance and resources from around the world that is unmatched in the industry. Our mission is to maximize our customer's investment through our success-driven approach.

Achieving Operational Excellence of Global Retail Business

Scenario

Our large-scale multinational retail Client faced challenges in meeting product delivery, product service, and financial growth goals. Major issues included:

Each region had their own system and processes to sell their products.
Manual operations and the different processes adopted in each region led to increased costs and led to unacceptable delays in delivery of products and services.
Self service options were cumbersome and confused customers.

AWT was selected to standardize global business processes, with lower costs and predictable product delivery and product service.

Solution Offered

Single source system to sell the products from Salesforce CPQ with a regional pricing model.
Efficient tracing, managing the assets and service plan through Asset 360.
Implementation of FSL to optimize and streamline field service operations.
Optimized and streamlined field service operations.
Integrated the Salesforce with SAP ERP system to synchronize Salesforce orders and SAP sales orders.
Warehouse configuration, record maintenance, Inventory management and facilitating product request were integrated into the overall system.

Business Benefits

Productivity improved by 30%, data quality improved by 60%, number of applications reduced from 35 to 12.
Global business is synchronized to improve business performance.
User friendly interface increased customer satisfaction.
Fast processing with simplified operations increased the sales of the products.
Integration of SAP with Salesforce improved the customer relation management and provides end to end solution.

Technology Components

Salesforce CPQ

Asset 360

Field service lightning

LWC and Apex

Dropbox sign

Outlook Integration

Integration of SAP

Success Stories

Case Studies