Customer relationship management (CRM) is a tool for managing all your company's interactions and relationships with clients and prospective customers. The idea is to improve strategic partnerships to expand your business.

Salesforce is the most widely used CRM (Customer relationship management) platform globally. We help your marketing, sales, commerce, support, and IT teams collaborate from anywhere, so you can keep your customers happy everywhere.

What is cloud computing?

With cloud computing, you can effortlessly access essential services such as programs, data, and development tools over the internet from any location, eliminating the need to store them locally on your computer. It means you can access your applications almost anywhere, whether on your phone on a packed commuter train in Chicago or your laptop at a hotel in Hong Kong, providing you with an uninterrupted and cohesive work experience.

What are the key features of Salesforce?

Salesforce offers a variety of features, including lead and opportunity management, contact and account management, sales forecasting, workflow automation, email integration, marketing automation, customer service and support, analytics and reporting, mobile access, and app development capabilities.

Is the Salesforce CRM free?

No. We give our clients various pricing options because we must invest in our people and innovation to serve you with the finest products and services. You get what you pay for; that's true with firms paying their employees for research and development and for customers buying a product or service.

How to maximize your Salesforce success?

Investing in Salesforce goes beyond just acquiring technology; it also unlocks access to Salesforce Customer Success, a comprehensive ecosystem of guidance and resources from around the world that is unmatched in the industry. Our mission is to maximize our customer's investment through our success-driven approach.

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Cost Effective Solution for Storage of Files

Scenario

Our Client requires large amounts of file storage per customer. Storing these files in Salesforce would lead to an unacceptable cost for additional Salesforce storage capacity. Our Client requested a way to store this large volume of files externally without the purchase of additional Salesforce storage. AWT created the solution to store the Salesforce files to an external storage by still having the upload and access controls within Salesforce.

Solution Offered

AWT proposed a solution to handle the files in external storages like Amazon S3, Google Drive, or Microsoft OneDrive. These are lower cost alternatives to additional Salesforce storage.
AWT built a customized application that would allow the users to upload/edit/delete/view the files within Salesforce.
Uploaded files are securely handled in the external storage and a secured link is provided to users for handling the files.

Business Benefits

Higher cost license purchase was avoided. Operation cost was reduced by 35%.
Client is capable of storing the large volume of data at reduced cost. This simplified strategic planning and ensured scalability for business growth.
Duplicate files are identified during upload and prevented which minimizes the external storage and the respective billing cost.

Technology Components

Salesforce lightning

LWC

Apex

Salesforce API

AWS

Salesforce database

Success Stories

Case Studies

Cost Effective Solution for Storage of Files

Scenario

Solution Offered

Business Benefits

Technology Components

Our Case Study

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